I. INTRODUCTORY PROVISIONS
1.1 Subject Matter
1. These General Terms of Service (hereinafter referred to as the "Terms") are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Sb., the Civil Code, as amended (hereinafter referred to as the "Civil Code") and govern the mutual rights and obligations of the contracting parties arising on the basis of or in connection with the contract for the provision of services (hereinafter referred to as the "Contract") concluded between:
– the Provider and
– a natural or legal person as the Customer.
2. These Terms form an integral part of every Contract. Deviating provisions in the Contract take precedence over the wording of these Terms.
1.2 Identification of the Provider
Name: PhDr. Petr Balek
ID No. (IČO): 72638699
Registered Office: třída Tomáše Bati 955, 760 01 Zlín, Czech Republic
Legal Form: natural person doing business under the Trade Licensing Act
Contact Details:
a) legal matters (in particular withdrawals, terminations, legal queries): [email protected]
b) customer and technical support: [email protected] or live chat on the Provider's web interface
c) filing complaints: [email protected]
(hereinafter referred to as the "Provider")
1.3 Customer, Consumer, Entrepreneur
1. A Customer is any natural or legal person who concludes a Contract with the Provider.
2. A Consumer is every natural person who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a Contract with the Provider or otherwise deals with them.
3. An Entrepreneur is a person who independently carries out on their own account and responsibility a gainful activity in a trade or similar manner with the intention to do so systematically in order to make a profit; for the purposes of these Terms, an Entrepreneur is also considered to be a person who provides their ID No. (IČO) in the order or acts within the scope of their business activity.
The provisions of these Terms that are expressly directed at the Consumer shall apply only if the Customer is a Consumer. Provisions expressly directed at the Entrepreneur shall not apply to the Consumer if they would worsen their position compared to mandatory legal regulations.
1.4 Services
1. A Service (hereinafter also "Services") means in particular:
a) the provision of server performance,
b) hosting services (VPS, VDS, game servers e.g., Minecraft, FiveM, etc.),
c) web hosting,
d) registration and administration of domain names,
e) related IT services,
all under the commercial name Hexado.pro.
2. Specific specifications of the scope, parameters, and price of individual Services are listed on the Provider's web interface or in an individual offer by the Provider; this specification is part of the Contract.
II. INFORMATION FOR THE CUSTOMER AND CONCLUSION OF THE CONTRACT
2.1 Information Prior to Concluding the Contract (especially for Consumers)
1. Information required by legal regulations for the conclusion of a Contract by means of distance communication (especially Section 1810 et seq. of the Civil Code and Act No. 634/1992 Sb., on Consumer Protection) is communicated to the Customer:
a) within these Terms,
b) on the Provider's website,
c) directly in the ordering/client interface.
2. The Contract is concluded in the Czech language.
3. The Contract is concluded by distance means through means of distance communication (internet, e-mail). The Customer's costs for using means of distance communication (e.g., internet connection costs) are borne by the Customer themselves according to the contract with their connection provider. The Provider does not charge any special fees for the use of these means.
4. The Contract is archived by the Provider in electronic form for the purpose of its proper performance and is not accessible to third parties. The Customer will receive an order summary and the wording of the Terms in text form (e.g., by e-mail or download link).
2.2 Ordering Services
1. The presentation of Services on the Provider's web interface is informative and does not constitute a proposal to conclude a contract within the meaning of Section 1732(2) of the Civil Code.
2. The Customer orders Services through:
a) the client section,
b) the order form on the Provider's website, or
c) on the basis of an individual agreement between the Provider and the Customer, concluded in particular by e-mail or other verifiable electronic means of communication.
3. When ordering, the Customer is obliged to provide true, complete, and up-to-date information. If this information changes, they are obliged to promptly update it in the client section or notify the Provider.
4. By sending the order, the Customer confirms that they have familiarized themselves with these Terms, agree with them, and acknowledge that they form an integral part of the Contract.
2.3 Conclusion of the Contract
1. The contractual relationship between the Provider and the Customer is established at the moment of delivery of the order acceptance (order confirmation) to the Customer by the Provider, in the form of:
a) a confirmation e-mail, or
b) activation of the Service (provision of access data, server setup, etc.),
whichever occurs first.
2. The Provider is entitled to:
a) condition the conclusion of the Contract on the prior payment of the price (or part thereof),
b) refuse an order, especially if:
– the Customer has breached their obligations to the Provider in the past (e.g., repeated payment delays, using the Service in violation of legal regulations or the Terms), or
– there is a justified doubt regarding the authenticity or accuracy of the Customer's data.
3. The Customer acknowledges that the Contract may not be concluded even if they submit an order; the Contract is formed only upon acceptance by the Provider.
2.4 Digital Content and Digital Services
1. Contracts concluded under these Terms are in the nature of contracts for the provision of digital content or digital services within the meaning of Section 2389a et seq. of the Civil Code, unless the nature of the specific Service dictates otherwise.
2. The subject of performance is generally the provision of access to digital content or a digital service (e.g., server operation, allocation of computing power or space, web hosting setup, etc.) via the Internet.
2.5 Commencement of Performance Before the Expiration of the Withdrawal Period (Consumer)
1. If the Customer is a Consumer and the subject of the Contract is the delivery of digital content not supplied on a tangible medium or the provision of a service, the Provider may commence performance before the expiration of the 14-day withdrawal period only on the basis of the Consumer's express consent and after prior instruction on the consequences of such consent.
2. The Consumer acknowledges that:
a) in the case of digital content not provided on a tangible medium, they have no right to withdraw from the Contract once the digital content has been made accessible to them in accordance with their express consent and instruction on the loss of the right of withdrawal (Section 1837(l) of the Civil Code),
b) in the case of a service, they have no right to withdraw from the Contract if the service was fully provided at their express request before the expiration of the withdrawal period (Section 1837(a) of the Civil Code).
III. PRICE OF SERVICES AND PAYMENT CONDITIONS
3.1 Price of Services
1. The price of Services is governed by the valid price list available on the Provider's web interface or by an individual offer approved by the Customer.
2. Prices are stated as final, unless expressly stated otherwise.
3. The Provider is entitled to unilaterally change the price list; for already concluded Contracts, the procedure according to Article XI of these Terms shall apply.
3.2 Invoicing and Payment Method
1. The basis for the payment of the price is an Order placed by the Customer in the client section or on the Provider's web interface. In the case of topping up Credits, the basis is a credit top-up order (hereinafter referred to as the "Top-up Order"). The price (or credit top-up) is payable immediately after creating the Order via the payment interface. The Provider standardly does not issue proforma invoices or separate payment requests; for the purposes of these Terms, the Order itself in the client section is considered the basis and request for payment. If the payment is not made properly, the Provider is not obliged to accept or fulfill the Order.
2. Payments are made electronically, in particular by payment card and other payment methods made available in the payment interface, through the Stripe payment gateway. Available payment methods may change over time.
3. The tax document (invoice) is sent to the Customer:
a) in electronic form to the e-mail address provided in the client section, and
b) in electronic form in the client section.
3.3 Credit System
1. All Services are paid for exclusively using prepaid monetary credits (hereinafter referred to as "Credits"). The Customer acknowledges that without a sufficient Credit balance, it is not possible to order, activate, extend, or renew Services.
2. Upon registration, a credit account is set up for the Customer in the client section (hereinafter referred to as the "Credit Account"), where the Credit balance is recorded.
3. Credits can only be topped up via a Credit Top-up Order in the client section or on the Provider's web interface; after successful processing of the payment, Credits are credited to the Credit Account.
4. Unless stated otherwise, credits are recharged at a 1:1 ratio. Payments are automatically converted to CZK by the currency switcher.
5. Credits do not accrue interest.
6. Credits can be used exclusively for paying for the Provider's Services and are not transferable between users or to third parties.
7. Credits do not constitute electronic money or a payment service.
8. Credits may also be credited via the feature labeled "Custom Payments", available in the Provider's client section. This feature allows the Customer to receive payments from third parties to the benefit of their Credit Account. The Customer is responsible for the content, purpose, and terms of these payments. In the event of a return or revocation of payment (e.g., refund or chargeback), the Provider is entitled to correspondingly adjust the Credit balance. The Provider reserves the right to restrict or deactivate this feature at any time.
9. Credits cannot be directly paid out to the Customer in cash, exchanged for Czech crowns (CZK) or any other currency, or transferred to a bank account; this does not apply:
a) in the event the Consumer lawfully withdraws from the Contract and gains the right to a refund,
b) in the event the Provider ceases to exist without a legal successor,
c) in other cases where mandated by mandatory legal regulations or a final decision of a public authority.
10. The settlement (deduction) of Credits is performed automatically by the Provider based on the ordering/usage of Services. A balance overview is available in the client section.
11. If a payment is returned or revoked (e.g., chargeback, payment cancellation, refund by the payment service provider), the Provider is entitled to correspondingly adjust the Credit balance (including deducting already credited Credits). If this results in a shortage of Credits to pay for Services, the procedure according to Article 3.4 will apply.
3.4 Customer's Default, Suspension and Cancellation of Service
1. The Customer is in default if they do not have enough Credits in their Credit Account to pay for a Service (especially for the extension/renewal of a Service for the next prepaid period) or if a payment is revoked/returned and as a result, the Credit balance becomes insufficient.
2. In the event of default, the Provider is entitled to suspend the Service. If the default lasts longer than 7 days from the suspension of the Service or from a notification by the Provider (whichever occurs first), the Provider is entitled to:
a) definitively terminate the Service, and
b) irrevocably delete all Customer data associated with the given Service,
c) terminate the Contract in the relevant part or withdraw from it.
3. The Customer acknowledges that after data deletion, the Provider is not obliged to restore this data unless the "Managed Backup" service according to Article 4.4 has been contracted.
IV. PROVISION OF SERVICES, AVAILABILITY, AND BACKUP
4.1 Nature of Services
1. Services are provided through the Provider's infrastructure and potentially third parties (data centers, upstream providers, domain registrars, etc.).
2. The Provider is entitled to change the technical solution, infrastructure location, or subcontractors, provided this does not substantially deteriorate the agreed level of Services.
4.2 Service Availability (SLA)
1. The Provider will exert commercially reasonable efforts to ensure the uninterrupted operation of Services.
2. The Provider does not guarantee 100% availability of Services.
3. The following in particular are not counted toward availability time:
a) scheduled downtime necessary for hardware or software maintenance or updates, of which the Customer was informed in advance (usually by e-mail or notice in the client section),
b) downtime caused by circumstances excluding liability (see Article VII.4),
c) restrictions caused by third parties that the Provider cannot reasonably influence (e.g., connectivity outage between the Customer and the data center, intervention by a domain registrar, attacks originating from the internet outside the Provider's sphere of influence).
4. More detailed SLA parameters, if agreed upon, may be specified in the Contract or a separate SLA document; in such case, the SLA forms an integral part of the Contract.
4.3 Support and Defect Reporting
1. The Customer is obliged to report defects in the Service without undue delay after discovering them, via:
a) e-mail to [email protected], or
b) live chat available on the Provider's web interface,
or via another contact channel if expressly specified in the client section.
2. When reporting a defect, the Customer must cooperate with the Provider and provide the information necessary to identify the problem (e.g., time of occurrence, logs, description of system behavior).
3. The Provider will begin resolving the defect without undue delay after it is reported; specific response and resolution times are governed by any applicable SLA.
4.4 Data Backup
1. Unless the "Managed Backup" service is expressly agreed upon in the Contract, the Customer is solely responsible for backing up all data stored on the Provider's servers.
2. The Provider is not liable for data loss if the Customer has not performed proper backups themselves, even if the Provider performs backups for its internal needs (disaster recovery). These internal backups are not intended as services for the benefit of the Customer unless expressly agreed.
3. If the Managed Backup service is contracted, the scope, frequency, and method of data recovery are governed by a separate specification that is part of the Contract.
V. RIGHTS AND OBLIGATIONS OF THE CUSTOMER (ACCEPTABLE USE POLICY)
5.1 General Customer Obligations
1. The Customer undertakes to use the Services only in compliance with:
a) the legal order of the Czech Republic and potentially the EU,
b) these Terms,
c) the Provider's technical rules listed on the website or in the client section.
2. The Customer is responsible for all content, data, and activities carried out through the Services, regardless of whether they are performed by the Customer personally or by third parties whom the Customer has allowed to use the Service (e.g., end users of game servers).
5.2 Protection of Access Credentials
1. The Customer is obliged to:
a) maintain the confidentiality of all access credentials (to the client section, server, etc.),
b) ensure they do not fall into the hands of unauthorized persons,
c) immediately inform the Provider of suspected misuse of access credentials.
2. The Provider is not liable for damage incurred by the Customer as a result of the misuse of access credentials if it occurred for reasons on the Customer's side.
5.3 Prohibition of Illegal Content and Activity
The Customer must not use the Services in particular for:
1. Disseminating, storing, or making available content that:
a) constitutes child pornography,
b) supports or promotes terrorism, violence, or racial, national, religious, or other hatred,
c) violates human dignity or other fundamental rights and freedoms.
2. Infringing intellectual property rights, in particular:
a) unauthorized sharing of copyrighted works (warez),
b) distributing software without a proper license.
3. Operating or spreading malicious code, including:
a) malware, viruses, trojans,
b) botnets, keyloggers, and similar tools.
4. Phishing, fraudulent conduct, and other deceptive activities against third parties.
5.4 Prohibition of Damaging Infrastructure and Harassing Third Parties
The Customer must not, in particular:
1. use the Services in a way that could lead to overloading the Provider's infrastructure or restricting the services of other customers;
2. intentionally conduct, initiate, or otherwise assist in DDoS or other forms of cyber attacks;
3. mine cryptocurrencies without the Provider's prior written consent;
4. send unsolicited commercial communications (SPAM) or other harassing communication;
5. circumvent or attempt to circumvent the security measures of the Provider or third parties.
5.5 Inspection, Cooperation, and Remediation
1. If the Provider has a reasonable suspicion that the Customer is violating this article of the Terms, they are entitled to:
a) ask the Customer for an explanation and cooperation,
b) appropriately restrict the Service,
c) temporarily block access to content that is clearly illegal or may cause damage.
2. The Customer is obliged to cooperate with the Provider in clarifying illegal or harmful behavior and remedy the defective state without undue delay.
5.6 Penalties for Breach of Obligations
1. In the event of a breach of obligations under Articles 5.3 and 5.4, the Provider is entitled to:
a) immediately and without compensation suspend or terminate the Service,
b) withdraw from the Contract,
c) claim damages incurred by the Provider or third parties, including costs for legal representation, attack mitigation, and service restoration.
2. The Provider shall inform the Customer of the measures taken unless prevented from doing so by law (e.g., an obligation of confidentiality towards public authorities).
3. The Provider reserves the right to report suspicions of a criminal offense or misdemeanor to the competent public authorities.
VI. SERVICE QUALITY, DEFECTS, AND COMPLAINTS
6.1 Quality of Services
1. The Provider provides Services in the agreed quality and scope according to the Contract, these Terms, and any applicable SLA.
2. A deviation from the agreed properties that originates on the Provider's side is considered a Service defect.
6.2 Making a Complaint
1. The Customer must notify the Provider of a Service defect without undue delay after discovering it.
2. Complaints are submitted exclusively by e-mail to: [email protected].
3. The complaint must contain at least:
a) identification of the Customer,
b) identification of the Service concerned,
c) a description of the defect and the time of its discovery,
d) any other documentation enabling the assessment of the defect (logs, etc.).
6.3 Time Limits for Handling Complaints
1. If the Customer is a Consumer, the complaint will be handled without undue delay, no later than 30 days from the date it was filed, unless the parties agree on a longer period.
2. For Entrepreneurs, the Provider will handle the complaint without undue delay, usually within the shortest possible time corresponding to the nature of the claimed defect.
6.4 Rights from Defective Performance
1. In the case of a justified complaint, the Customer is entitled in particular to:
a) the removal of the Service defect, unless impossible or impractical,
b) a reasonable discount on the price of the Service, usually in the form of:
– an extension of the Service provision time at no extra charge, or
– crediting Credits to the Customer's account with the Provider.
2. Consumer rights from defective performance are governed by the relevant provisions of the Civil Code concerning the provision of digital content and digital services and consumer protection; the provisions of these Terms cannot limit or exclude them.
6.5 What is Not Considered a Defect
1. The following in particular are not considered a Service defect:
a) functional restrictions caused by the use of incompatible or outdated software or hardware on the Customer's side,
b) restrictions caused by the configuration of the Customer's equipment, which the Provider cannot influence,
c) restrictions or unavailability caused by circumstances on the side of third parties (e.g., domain registrar, connectivity provider, or third-party cloud service),
d) the Customer's subjective dissatisfaction with the functionality of the Service that meets the published technical specifications, demo version, or trial.
2. If the Customer is not a Consumer, they are not entitled to claim rights from defective performance if:
a) they reported the defect late, thereby complicating or preventing its assessment, or
b) they continued using the Service despite knowing about the defect and failing to report it within a reasonable time.
VII. LIABILITY AND FORCE MAJEURE
7.1 General Liability
1. The Provider's liability for damages is governed by the Civil Code unless stated otherwise in these Terms.
2. The Provider is not liable for damage they did not cause, nor for damage caused by circumstances excluding liability (see Article VII.4).
7.2 Limitation of Liability Towards Entrepreneurs
1. If the Customer is an Entrepreneur, the Provider's liability for damages caused by a breach of contractual obligations is limited:
– up to a maximum amount corresponding to the total sum paid by the Customer to the Provider for the given Service in the calendar month in which the damaging event occurred.
2. The Provider is not liable to the Entrepreneur in particular for:
a) lost profits,
b) data loss (unless the Managed Backup service was contracted and the loss resulted solely from the Provider's gross negligence or intent),
c) lost business opportunities,
d) indirect or consequential damages.
7.3 Liability Towards Consumers
1. In relation to Consumers, statutory regulations regarding liability for defective performance and compensation for damage shall apply; the provisions of these Terms may not deprive the Consumer of or limit rights granted to them by mandatory legal regulations.
2. However, the Provider is not liable to the Consumer for damage resulting from:
a) a breach of the Consumer's obligations set forth in the Contract or these Terms,
b) circumstances excluding liability (force majeure) according to Article VII.4.
7.4 Force Majeure (Circumstances Excluding Liability)
1. Circumstances excluding liability (force majeure) include in particular:
a) natural disasters, fires, floods, explosions,
b) wars, riots, terrorist attacks,
c) extensive outages of telecommunications or energy infrastructure,
d) decisions of public authorities that prevent or limit the provision of Services,
e) large-scale cyber attacks (e.g., DDoS) that the Provider could not reasonably foresee or effectively avert given the nature and scope of the attack.
2. In the event of force majeure, the parties shall inform each other without undue delay of the occurrence and termination of the obstacle preventing performance.
3. For the duration of force majeure, the parties are not in default in the performance of their obligations, provided that performance was made impossible by this obstacle.
VIII. DURATION OF THE CONTRACT, TERMINATION, AND WITHDRAWAL
8.1 Duration of the Contract
1. Unless the Contract stipulates otherwise, the Contract is concluded for an indefinite period.
2. The provision of individual Services is conditional upon the payment of the price for the chosen prepaid period (month, year, etc.). By failing to pay the price for the next period, the Customer de facto expresses their will not to continue using the Service; at this moment, the Service expires (is no longer provided). This does not affect the Provider's right to enforce any outstanding debts.
8.2 Termination of the Contract
1. The Customer may terminate the Contract at any time, via:
a) a termination notice sent by e-mail to [email protected], or
b) the client section (if such a feature exists).
The notice period is 1 month and begins on the first day of the calendar month following the delivery of the notice to the Provider, unless agreed otherwise.
2. Upon termination of the Contract or cancellation of the Service, the Provider's obligation to provide the Service in the future ceases. Already paid funds for an unused prepaid period are not refunded, unless the Customer is a Consumer and exercises their rights under mandatory legal regulations (e.g., statutory withdrawal from the Contract).
8.3 Immediate Termination by the Provider
The Provider is entitled to immediately terminate the Contract or any part thereof, or withdraw from the Contract, particularly if:
1. the Customer is in default under Article 3.4 for more than 7 days and has not remedied the situation even after the Provider's warning;
2. the Customer seriously or repeatedly breaches their obligations under the Contract or these Terms (especially Article V – AUP);
3. required by a legal regulation, a decision of a public authority, or a third party (e.g., domain registrar);
4. the Customer provided the Provider with obviously false information that is essential for concluding or fulfilling the Contract.
In these cases, the Customer is not entitled to a refund of the already paid price for the unused period, nor to compensation for damage, unless legal regulations stipulate otherwise.
8.4 Consumer's Withdrawal from a Contract Concluded at a Distance
1. If the Customer is a Consumer, they generally have the right to withdraw from a Contract concluded by distance means within 14 days of concluding the Contract, unless the Civil Code stipulates otherwise.
2. The Consumer may exercise the right to withdraw:
a) in writing,
b) by e-mail to [email protected],
c) or via a withdrawal form, if provided by the Provider.
3. The withdrawal period is met if the Consumer sends the notice of withdrawal before it expires.
4. The Consumer may not withdraw from the Contract in the cases specified in Section 1837 of the Civil Code, in particular:
a) in the case of the supply of digital content not supplied on a tangible medium, after the digital content has been made available based on the Consumer's prior express consent and instruction that this terminates their right of withdrawal,
b) in the case of a service fully provided at the Consumer's express request before the withdrawal period expired, accompanied by instructions on the loss of the right to withdraw.
5. In the event of valid withdrawal from the Contract, the Provider must refund any payments received from the Consumer, and the Consumer must return any provided performance (if possible given the nature of the Service), all according to the conditions set by the Civil Code.
IX. PROTECTION OF PERSONAL DATA
1. The Provider processes the personal data of Customers and their contact persons in accordance with:
a) Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
b) the relevant provisions of the Civil Code and other legal regulations.
2. Detailed information on personal data processing is contained in a separate "Privacy Policy" document published on the Provider's website.
3. The Customer confirms that they have familiarized themselves with this document prior to concluding the Contract.
X. DISPUTE RESOLUTION, SUPERVISION, AND ADR
10.1 Governing Law and Jurisdiction
1. Legal relationships arising from the Contract and these Terms are governed exclusively by the legal order of the Czech Republic.
2. The general courts of the Czech Republic hold jurisdiction to resolve disputes between the Provider and the Customer. If the Customer is an Entrepreneur, the parties may agree on the local jurisdiction of the court located in the Provider's registered office.
10.2 Supervisory Authorities
1. Supervision over the Provider's obligations to Consumers is primarily carried out by the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).
2. Supervision over obligations arising from trade business is carried out by the relevant Trade Licensing Office.
3. Supervision over personal data protection is carried out by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.cz).
10.3 Out-of-Court Dispute Resolution (ADR)
1. If a dispute arises between the Provider and the Consumer under the Contract, the Consumer has the right to an out-of-court dispute resolution through:
– the Czech Trade Inspection Authority, registered office: Štěpánská 567/15, 120 00 Prague 2, web: www.coi.cz.
2. The online dispute resolution platform set up by the European Commission can be used at: https://ec.europa.eu/consumers/odr
3. Out-of-court dispute resolution is initiated exclusively at the Consumer's proposal and only if the dispute could not be resolved directly with the Provider.
XI. CHANGES TO SERVICES AND TERMS
11.1 Changing the Scope and Parameters of Services
1. The Provider is entitled to reasonably modify the technical parameters of Services, their names, or structure (e.g., by changing the software used, adding or removing specific features), provided that this:
a) does not substantially worsen the agreed level of Service, or
b) is necessary for security reasons, compliance with legal regulations, or requirements of third parties (e.g., domain registrars, data center operators).
2. The Provider shall inform the Customer of any material changes to the Service in an appropriate manner (usually by e-mail or in the client section).
11.2 Changing the Terms
1. The Provider is entitled to unilaterally amend these Terms if necessary:
a) due to changes in legal regulations or case law,
b) for technical, operational, or security reasons,
c) due to the expansion or modification of Services.
2. The Customer will be informed about the change of the Terms:
a) by e-mail sent to the address listed in the client section, and
b) by publishing the new wording of the Terms on the Provider's website,
at least 14 days before the new wording takes effect.
3. If the Customer is a Consumer and the Contract was concluded for an indefinite period, the Customer has the right to reject the change in the Terms and terminate the Contract without penalty as of the date the new Terms take effect; the termination notice must be delivered to the Provider no later than the day preceding the effective date of the change.
4. If the Customer is an Entrepreneur, they are entitled to reject changes to the Terms and terminate the Contract with a notice period of 1 month, starting on the day the termination notice is delivered to the Provider; if the Contract is not terminated, the Customer is deemed to have agreed to the change.
5. By continuing to use the Services after the effective date of the new Terms, the Customer confirms that they have familiarized themselves with the new wording and agree with it. This does not apply if the Customer timely rejected the changes in writing and terminated the Contract.
XII. FINAL PROVISIONS
1. Should any provision of these Terms be found invalid, apparent, or ineffective, this shall not affect the validity and effectiveness of the other provisions. Such provision will be replaced by a regulation whose meaning and purpose come closest under applicable legal regulations.
2. All communication between the Provider and the Customer primarily takes place electronically via e-mail, the client section, or live chat on the Provider's web interface, unless agreed otherwise.
3. These Terms are drafted in the Czech language; in the event of a translation into another language, the Czech version shall prevail in case of discrepancies.
4. These Terms enter into effect on February 21, 2026, and fully replace any previous versions of the Provider's Terms relating to Hexado.pro Services.